AI Customer Assistant
Q. How do I enable the AI Customer Assistant in Custlo?
You can enable the AI Customer Assistant directly from the Custlo app. To enable the AI Assistant: Open the Custlo app from your Shopify admin. Naviga...
Q. How does the AI Customer Assistant work?
The AI Customer Assistant helps customers by answering their questions directly inside the customer account. It works by using your store information ...
Q. Can the AI Assistant answer customer account-related questions?
Yes, the AI Customer Assistant can help customers with customer account-related questions. It can guide customers about available account features and...
Q. Why is the AI Assistant not responding?
There can be several reasons why the AI Customer Assistant is not responding properly. Common reasons include: The AI Assistant feature is not enabled...
Q. Can I customize the AI Assistant responses?
Yes, you can customize the AI Customer Assistant responses by updating the information available in the AI Assistant knowledge base. To improve or cus...
Q. Does the AI Assistant support multiple languages?
Yes, the AI Customer Assistant can support multiple languages based on your store language configuration. The AI Assistant can respond according to th...
Q. How do I train the AI Assistant with my store information?
The AI Customer Assistant uses your store information from Shopify’s knowledge base. To provide information to the AI Assistant: Install Shopify’s Kn...
Q. Can the AI Assistant answer order-related questions?
Yes, the AI Customer Assistant can help customers with order-related questions based on the available Shopify customer and store information. Customer...
Q. Does the AI Assistant work with Shopify New Customer Accounts?
Yes, the AI Customer Assistant works with Shopify’s New Customer Accounts . It can be added to the customer account experience and helps customers ge...
Q. Can I disable the AI Assistant temporarily?
Yes, you can temporarily disable the AI Customer Assistant from the Custlo app. To disable the AI Assistant: Open the Custlo app from your Shopify adm...
Q. Why are some AI responses incorrect or incomplete?
There can be several reasons why the AI Customer Assistant gives incorrect or incomplete responses. Common reasons include: The required information i...
Q. Can customers use the AI Assistant on mobile devices?
Yes, customers can use the AI Customer Assistant on mobile devices. The AI Assistant is designed to work within the customer account experience across...
Q. Does the AI Assistant support custom FAQs?
Yes, the AI Customer Assistant supports custom FAQs through Shopify’s knowledge base. To add custom FAQs: Install Shopify’s Knowledge Base app. Add ...
Q. How do I update the AI Assistant knowledge base?
You can update the AI Assistant knowledge base through Shopify’s Knowledge Base app. To update the information: Open the Shopify Knowledge Base ap...
Q. Can the AI Assistant redirect customers to specific pages or sections?
Yes, the AI Customer Assistant can guide customers by providing relevant information and directing them toward the appropriate pages or sections based...