Q. Why are some AI responses incorrect or incomplete?

There can be several reasons why the AI Customer Assistant gives incorrect or incomplete responses.

Common reasons include:

• The required information is not available in Shopify’s knowledge base.

• The knowledge base content is outdated.

• The customer query does not match the available information.

• The provided store details are incomplete.

To improve AI responses:

1. Update your Shopify Knowledge Base with accurate store information.

2. Add detailed FAQs, policies, and important customer guidance.

3. Keep the knowledge base updated whenever store information changes.

A well-maintained knowledge base helps the AI Assistant provide more accurate answers.