Order Edit
Q. Does Custlo support partial order editing?
Yes, Custlo supports partial order editing for eligible orders. Customers can make changes to specific parts of an order without modifying the entire ...
Q. How do I disable the order edit feature?
You can disable the Order Edit feature at any time from the Custlo app. To disable order editing: Open the Custlo app from your Shopify admin. Navigat...
Q. Can customers edit orders from mobile devices?
Yes, customers can edit eligible orders from mobile devices. The Order Edit feature is designed to work across desktop, tablet, and mobile devices, al...
Q. Does order editing work with Shopify new customer accounts?
Yes, the Order Edit feature is fully compatible with Shopify's New Customer Accounts. When the feature is enabled, eligible customers can access suppo...
Q. Can I allow only specific orders to be editable?
Yes, Custlo allows you to control which orders can be edited by configuring eligibility rules within the Order Edit feature. You can restrict order ed...
Q. Why are order changes not saving properly?
There can be several reasons why order changes are not being saved successfully. Some common reasons include: The order is no longer eligible for edit...
Q. Can customers add notes while editing an order?
Yes, Custlo allows customers to add notes when submitting order edit requests. These notes can be used to provide additional information about the req...
Q. Does Custlo support order cancellation requests?
Yes, Custlo supports order cancellation requests through the Order Edit feature. When enabled, customers can submit a cancellation request directly fr...
Q. Can customers update order quantities?
Yes, customers can update product quantities after placing an order if the order is still eligible for editing. When the Order Edit feature is enabled...
Q. Is there a time limit for editing orders?
Yes, merchants can configure a time limit for order editing within the Order Edit feature. This allows you to control how long customers can make chan...
Q. Can customers edit products after placing the order?
Yes, customers can edit products after placing an order if the order is still eligible for editing and the Order Edit feature is enabled. Depending on...
Q. Why is the order edit button not showing?
There can be several reasons why the Order Edit button is not appearing for customers. Some common reasons include: The Order Edit feature is not enab...
Q. How do I enable the order edit feature in Custlo?
You can enable the Order Edit feature directly from the Custlo app. To enable order editing: Open the Custlo app from your Shopify admin. Navigate to ...
Q. Can customers change the shipping address after placing an order?
Yes, customers can update their shipping address after placing an order if the order is still eligible for editing. Customers can modify the shipping ...
Q. How do customers edit their orders using Custlo?
Customers can edit their orders directly from their customer account when the Order Edit feature is enabled. To enable and configure order editing: Op...