Q. Why is the order edit button not showing?

There can be several reasons why the Order Edit button is not appearing for customers.

Some common reasons include:

• The Order Edit feature is not enabled in Custlo.

• The order has already been fulfilled.

• The order is not eligible for editing based on the configured rules.

• The customer is not logged into their account.

• The order edit time window has expired.

• The customer account integration setup is incomplete.

Customers will only see the Order Edit button for orders that meet all configured requirements and are still eligible for modification.

If the issue persists, our support team can help review your setup and configuration.