Cashback
Q. How do I enable the cashback feature in Custlo?
You can enable the Cashback feature directly from the Custlo app. To enable cashback rewards: Open the Custlo app from your Shopify admin. Navigate to...
Q. How does cashback work for customers?
The Cashback feature allows customers to earn rewards on eligible purchases made through your store. When a customer places an eligible order, cashbac...
Q. Where can customers see their cashback balance?
Customers can view their cashback balance directly from their customer account. The cashback section displays important information such as: Available...
Q. Can I manually adjust customer cashback balances?
Yes, merchants can manually adjust customer cashback balances when needed. This allows you to: Add cashback rewards manually Deduct cashback amounts C...
Q. Can I set cashback rules for specific products or collections?
Yes, Custlo allows you to create cashback rules for specific products and collections. This gives you greater flexibility in rewarding customers based...
Q. Why is cashback not being added after an order?
There can be several reasons why cashback is not being added after an order is placed. Some common reasons include: The order does not meet the cashba...
Q. How do customers redeem cashback rewards?
Customers can redeem their available cashback rewards directly from their customer account based on the redemption rules configured by the merchant. W...
Q. Why is the cashback amount different from the order total?
The cashback amount may differ from the order total because cashback is calculated based on the reward rules configured by the merchant. Some common r...
Q. Can cashback expire after a certain period?
Yes, cashback rewards can be configured to expire after a specific period, depending on the settings established by the merchant. This allows stores t...
Q. Can I customize the cashback widget design?
Yes, Custlo provides customization options for the cashback widget displayed in the customer account. Depending on your setup, you can customize eleme...
Q. Why is the cashback section not showing in the customer account?
There can be several reasons why the cashback section is not appearing for customers. Some common reasons include: The Cashback feature is not enabled...
Q. Does Custlo support percentage-based cashback rewards?
Yes, Custlo supports percentage-based cashback rewards. Merchants can configure cashback programs that award customers a percentage of their eligible ...
Q. How do I disable the cashback feature?
You can disable the Cashback feature at any time from the Custlo app. To disable cashback rewards: Open the Custlo app from your Shopify admin. Naviga...
Q. Can customers use cashback with other coupon codes?
Yes, customers can use cashback rewards along with coupon codes if your store's cashback configuration allows it. The ability to combine cashback and ...
Q. Does cashback work with Shopify discounts?
Yes, cashback can work alongside Shopify discounts, depending on how your cashback rules are configured. Merchants can define how cashback is calculat...