Q. Why is cashback not being added after an order?

There can be several reasons why cashback is not being added after an order is placed.

Some common reasons include:

• The order does not meet the cashback eligibility requirements.

• The cashback program is disabled.

• The order has not yet reached the status required for cashback rewards.

• Cashback rules are not configured correctly.

• The customer is not eligible for the cashback program.

• The cashback calculation is still being processed.

To resolve the issue, please review your cashback settings and eligibility rules within the Cashback section.

If the issue continues, our support team can help review your configuration and investigate further.