Profile Setup
Q. How do I delete a custom profile field in Custlo?
You can delete a custom profile field directly from the Profile Setup feature. To delete a profile field: Open the Custlo app from your Shopify admin....
Q. Does the profile setup work on mobile devices?
Yes, the Profile Setup feature is fully compatible with mobile devices. Customers can view, update, and manage their profile information directly from...
Q. Can I hide specific profile fields from customers?
Currently, Custlo does not provide an option to hide specific profile fields from customers. If you no longer want a profile field to appear in the cu...
Q. How do I change the profile layout and design?
You can customize the profile section design from the Settings section in Custlo. To update the profile appearance: Open the Custlo app from your Sh...
Q. Does Custlo support date, dropdown, and checkbox profile fields?
Yes, Custlo supports different types of profile fields in the Profile Setup feature. Merchants can create profile fields such as: Text fields Date fie...
Q. Can I create separate profile sections for different customer groups?
Currently, Custlo Profile Setup does not support creating separate profile sections based on different customer groups. All customers will see the pro...
Q. Why are profile changes not saving?
There can be several reasons why profile changes are not being saved properly. Some common reasons include: Required information for the field is inco...
Q. Can customers edit their profile information later?
Yes, customers can edit their profile information later from their customer account. Any updates made by customers will be automatically synced with t...
Q. How do I connect profile fields with Shopify metafields?
You can connect profile fields with Shopify customer metafields using the Profile Setup feature in Custlo. To connect profile fields with metafields: ...
Q. Does Custlo support profile image uploads?
Yes, Custlo supports profile image uploads in the customer profile section. To enable profile image upload: Open the Custlo app from your Shopify admi...
Q. Can I make specific profile fields required?
Currently, Custlo does not support marking specific profile fields as required. All profile fields added through the Profile Setup feature are optiona...
Q. Why is the profile section not showing in the customer account?
There can be several reasons why the Profile section is not appearing in the customer account. Some common reasons include: The Profile Setup feature ...
Q. How do customers update their profile information?
Customers can update their profile information directly from their customer account using the Profile Setup section. Once the Profile Setup feature is...
Q. Can I add custom profile fields for customers?
Yes, Custlo allows you to add custom profile fields for customers using the Profile Setup feature. To add custom fields: Open the Custlo app from your...
Q. How do I set up the customer profile section in Custlo?
You can set up the customer profile section from the Custlo app. To configure the profile section: Open the Custlo app from your Shopify admin. Naviga...