Invoice
Q. Does Custlo support PDF invoice downloads?
Yes, Custlo supports PDF invoice downloads through supported invoice providers. When a customer downloads an invoice from their account, the invoice i...
Q. Can I show customer metafield data on invoices?
The ability to display customer metafield data on invoices depends on the invoice provider and invoice template being used. If your invoice solution s...
Q. How do I fix invoice layout or styling issues?
Invoice layout and styling are controlled by your connected invoice provider rather than Custlo. If you notice formatting or design issues, you should...
Q. Can invoices be automatically generated for all orders?
Yes, invoices can be automatically generated for all orders if your connected invoice provider supports automatic invoice creation. Custlo displays in...
Q. Does Custlo support multilingual invoices?
Custlo displays invoices generated by your connected invoice provider and does not directly manage invoice translations. If your invoice provider supp...
Q. Can I add custom text or notes to invoices?
Yes, custom text and notes can typically be added through your connected invoice provider. Depending on the invoice solution you are using, you may be...
Q. Why are some order details missing from the invoice?
If certain order details are missing from an invoice, the issue is usually related to the invoice template or invoice provider configuration. Some com...
Q. Can I show fulfilled and unfulfilled items separately on invoices?
The ability to display fulfilled and unfulfilled items separately depends on the invoice provider being used. Custlo displays invoices generated by yo...
Q. How do I use Order Printer Pro invoices with Custlo?
Custlo integrates with supported invoice providers such as Order Printer Pro, allowing customers to access and download invoices directly from their c...
Q. Can I change the invoice date and currency format?
Yes, invoice date and currency formatting can typically be customized through your connected invoice provider. Depending on the invoice solution you a...
Q. Can I add my store logo to the invoice?
Yes, you can add your store logo to invoices through your connected invoice provider. If you are using a supported invoice app such as Order Printer P...
Q. Why is the invoice download button not showing?
There can be several reasons why the invoice download button is not appearing for customers. Some common reasons include: The Invoice Download feature...
Q. How do I customize the invoice design?
Custlo does not generate invoice designs directly. Invoice customization is managed through your connected invoice provider. If you are using a suppor...
Q. Can customers download invoices from their account page?
Yes, customers can download invoices directly from their customer account page when the Invoice Download feature is enabled. A download invoice button...
Q. How do I enable invoice downloads in Custlo?
You can enable invoice downloads directly from the Custlo app. To enable invoice downloads: Open the Custlo app from your Shopify admin. Navigate to t...