Q. Why is the invoice download button not showing?

There can be several reasons why the invoice download button is not appearing for customers.

Some common reasons include:

• The Invoice Download feature is not enabled in Custlo.

• No supported invoice provider has been configured.

• The order does not have an invoice available yet.

• The customer is not logged into their account.

• The invoice provider is not generating invoices correctly.

• The customer account integration setup is incomplete.

To resolve the issue, verify that the Invoice Download feature is enabled and that your invoice provider is properly configured.

If the issue persists, our support team can help review your setup and identify the cause.