Getting Started
What is Custlo?
Custlo is a Shopify customer account dashboard app that helps you create a modern and user-friendly customer portal for your store. With Custlo, you c...
How do I customize the customer account page?
Custlo allows you to customize your customer account page according to your business needs. You can customize: Dashboard sections Navigation menu Prof...
Why is the app not showing on the customer account?
Ready in 2 Minutes — No Technical Skills Needed If Custlo is not appearing on your customer account page, there are 3 common reasons why this happens....
Can I add custom profile fields in customer accounts?
Yes, you can add custom profile fields from the Profile Setup section. Open the Custlo app. Go to the Features tab. Open Profile Setup. Create the fie...
Does Custlo modify Shopify product pages?
No, Custlo mainly works inside the customer account/dashboard area. By default, the app does not directly modify Shopify product pages. However, custo...
Can I add external links in the customer account page?
Yes, external links can be added as menu items or tabs inside the customer dashboard. This is useful for: Help center pages External forms Membership ...
How do I enable recently viewed products?
The Recently Viewed Products feature helps customers quickly revisit products they viewed earlier. Open the Custlo app. Go to the Features section. Fi...
Does Custlo support Shopify new customer accounts?
Yes, Custlo supports Shopify’s new customer accounts. The app is designed to work with Shopify’s latest customer account system and allows merchants t...
Does Custlo support invoice downloads?
Yes, Custlo supports invoice downloads for customer orders. Customers can download invoices directly from their account dashboard depending on the inv...
How can I contact Custlo support?
You can contact the Custlo support team through: Shopify app support section Email support Live chat support When contacting support, it is recommende...
How do I enable top ordered products?
The Top Ordered Products feature allows customers to quickly reorder their frequently purchased products. Open Custlo. Go to the Features section. Ena...
Can I add custom tabs in the dashboard?
Yes, Custlo allows you to add custom tabs in the customer dashboard. These tabs can be used for: Custom pages Store policies Account settings Membersh...
Can I add a Pay Now button in orders?
Yes, a Pay Now button can be added in the order section. Usually, this button redirects customers to the Shopify order payment page so they can comple...
Does Custlo control Shopify login or OTP verification?
No, Shopify fully manages: Login system OTP verification Authentication Customer security Custlo does not control Shopify authentication functionality...
Can I change the order history layout?
Yes, the order history section can be customized depending on your setup. Possible changes include: Order layout adjustments Additional information di...
Can the Custlo team help with customizations?
Yes, the Custlo team can help with additional customizations depending on the requirement. Examples include: Custom dashboard layouts Additional menu ...
I installed the app, but why is the dashboard not opening?
If Custlo is not appearing on your customer account page, there are 3 common reasons why this happens. Follow the steps below to identify and fix the ...
Why are my dashboard changes not visible?
If your changes are not appearing immediately, it is usually related to cache or incomplete setup. Save all settings again. Refresh the storefront. Cl...
How do I set up Custlo on my Shopify store?
Get your Customer Account Portal live in minutes — no technical skills required. Custlo helps you give customers a modern self-service dashboard w...
How do I uninstall Custlo?
You can uninstall Custlo like any other Shopify app. Open Shopify Admin. Go to Apps. Find Custlo. Click Uninstall. Confirm the removal. After uninstal...
Is customer data safe with Custlo?
Yes, customer data is handled securely according to Shopify app standards. Custlo only accesses the required information needed for app functionality ...
Can I customize invoice documents?
Yes, invoice layouts and invoice details can be customized. Possible customizations include: Logo Store information Invoice structure Additional order...
Do I need coding knowledge to use Custlo?
No, most Custlo features can be managed without coding knowledge. The app includes easy-to-use settings and customization options that allow merchants...
Does Custlo work on mobile devices?
Yes, Custlo is fully responsive and works on: Mobile devices Tablets Desktop systems The dashboard automatically adjusts according to the screen size ...
How do I install Custlo on my Shopify store?
Ready in 5 Minutes — No Technical Skills Needed Custlo is a powerful Shopify app that gives your customers a beautiful self-service portal where the...