Q. Why are email automations not triggering after integration?

If email automations are not triggering after connecting Klaviyo or Mailchimp, it may be due to the integration setup or missing customer data.

Common reasons include:

• Integration is not connected properly.

• Customer data has not synced yet.

• The required customer properties are missing.

• Automation conditions are not matching the available customer data.

• The email flow is not active in Klaviyo or Mailchimp.

To troubleshoot:

1. Check the integration status in Custlo.

2. Verify that customer data is syncing correctly.

3. Review your automation conditions in Klaviyo or Mailchimp.

4. Confirm the required customer fields are available.

Once the synced data matches your automation rules, the email flows will trigger accordingly.