Q. Why is the Mailchimp integration not syncing properly?

Edited

Answer:
If Mailchimp is not syncing properly with Custlo, it can happen due to connection or configuration issues.

Common reasons include:

  • Mailchimp connection is not completed correctly.

  • Required permissions are missing.

  • Integration is disabled in Custlo.

  • Customer data has not been submitted or updated.

  • Sync needs to be refreshed.

To troubleshoot:

  1. Open Custlo → Integrations & Partners.

  2. Open the Mailchimp integration.

  3. Verify the connection status.

  4. Reconnect Mailchimp if required.

  5. Check your Mailchimp audience/list settings.

Once the integration is properly configured, customer data collected through Custlo can sync with Mailchimp.

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