Q. Why is the Klaviyo integration not working?
Edited
If the Klaviyo integration is not working, it may be due to an incorrect setup or connection issue.
Common reasons include:
Klaviyo API key is incorrect or expired.
Integration is not enabled in Custlo.
Required permissions are missing.
Customer data has not been collected through Custlo fields.
Sync process needs to be refreshed.
To troubleshoot:
Open Custlo → Integrations & Partners.
Open the Klaviyo integration.
Verify the API key and integration status.
Save the settings again.
Check Klaviyo for incoming customer properties.
If the issue continues, our support team can help check the integration setup.
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